Shipping and Return Policy

JodyJazz Return Policy

For a full refund the mouthpiece must be returned to us within two weeks of the day that we ship it. That means you need to leave time for the mouthpiece to travel back to us within two weeks.) In the event of a return you will be charged $7.50 for shipping, if you received free shipping. If you paid for expedited shipping we will refund the price of the mouthpiece only.

  • Scratches:

    If you use a metal ligature during the trial period, consider the mouthpiece sold. If we receive a mouthpiece with scratches, we will charge your card for the extra shipping charges to send it back to you. There are no exceptions. We think that it is a privilege to be able to have a free trial of a piece of this caliber with no restocking fee. We expect that our customers will be extremely careful during the trial process.

JodyJazz Shipping Information

  • Free Shipping:

    You will receive a free shipping on orders over $100 inside of the Continental United States, USPS Priority Mail. Delivery about 2-3 business days from the day we ship out.

  • Faster Shipping

    If you would like more time with the mouthpiece during the trial period you may opt to pay for quicker shipping methods: USPS Express Mail.

Things to bear in mind:

We are located in Savannah, GA. USPS Priority Mail takes about 2 to 3 business days within the United States. Express Mail is 1-2 business days. Therefore in order to have the mouthpiece back to us within two weeks from the day we ship you may have only 2 or 3 days to try the mouthpiece.

Shipping & Handling Rates for U.S. Customers:

  • USPS First Class Mail: $2.95 (Bubble Mailer Envelopes)
  • USPS Priority Mail: $7.50 on orders less than $100 order
  • USPS Priority Mail: Free on orders over $100 order
  • USPS Express Mail: $32.50

WE SHIP INTERNATIONALLY

Overseas Shipping:

  • USPS Priority Mail International Flat Rate: $34.95 USD (5-25 business days from the day we ship.)
  • UPS Worldwide Expedited: $49.95 USD (2-5 business days from the day we ship)