Returns & Trial Policies and Shipping Information

JodyJazz Return Policy

For a full refund the mouthpiece must be returned to us within two weeks of the day that we ship it. That means you need to leave time for the mouthpiece to travel back to us within two weeks. In the event of a return you will be charged $7.50 for shipping, if you received free shipping. If you paid for expedited shipping we will refund the price of the mouthpiece only. When returning mouthpieces please ship using insured mail and ensure that all accessories and original paperwork are included.

  • Restocking Fees:

    If the returned mouthpiece is scratched, marked or defective in any way, you will be charged a 20% refurbishment and restocking fee. The returned mouthpiece will be thoroughly inspected by our quality team and if any scratches or blemishes are found, however small, the restocking fee will be charged. There are no exceptions to the restocking fee policy. So please be ultra-careful of the mouthpiece during the trial period. Gold and Silver-plated metal mouthpieces can scratch very easily, but so can hard rubber and polycarbonate. Metal ligatures will almost certainly cause scratches, as can many types of synthetic reed, so our advice is not to use either during the trial period. We think that it is a privilege to be able to have a free trial of a mouthpiece of this caliber and we expect that our customers will be extremely careful during the trial process.

JodyJazz Trial Policy

JodyJazz also offers an expanded trial program. Customers may purchase one mouthpiece and may try up to 2 additional mouthpieces. Mouthpieces must be returned in new condition within 2 weeks of ship date. If all mouthpieces are returned, a full refund will be issued on the original purchase price minus $7.50 shipping charges for domestic orders. When returning mouthpieces please ship using insured mail and ensure that all accessories and original paperwork are included. To set up your trial please contact us at +1 912-964-4705 / 866-563-9529 or email [email protected]

  • Restocking Fees:

    If the returned mouthpiece is scratched, marked or defective in any way, you will be charged a 20% refurbishment and restocking fee. The returned mouthpiece will be thoroughly inspected by our quality team and if any scratches or blemishes are found, however small, the restocking fee will be charged. There are no exceptions to the restocking fee policy. So please be ultra-careful of the mouthpiece during the trial period. Gold and Silver-plated metal mouthpieces can scratch very easily, but so can hard rubber and polycarbonate. Metal ligatures will almost certainly cause scratches, as can many types of synthetic reed, so our advice is not to use either during the trial period. We think that it is a privilege to be able to have a free trial of a mouthpiece of this caliber and we expect that our customers will be extremely careful during the trial process.

JodyJazz Returns Address

  • JodyJazz Inc.
  • Attn: Returns
  • 1335 Lynah Ave., Suite 112
  • Savannah, GA 31408
  • USA

JodyJazz Shipping Information

  • Free Shipping:

    You will receive free shipping on orders over $100 inside of the Continental United States, USPS Priority Mail. Delivery about 2-3 business days from the day we ship out.

  • Faster Shipping

    If you would like more time with the mouthpiece during the trial period you may opt to pay for quicker shipping methods: USPS Express Mail, UPS Overnight.

Things to bear in mind:

We are located in Savannah, GA. USPS Priority Mail takes about 2 to 3 business days within the United States. Express Mail is 1-2 business days. Therefore in order to have the mouthpiece back to us within two weeks from the day we ship, you may have only 2 or 3 days to try the mouthpiece.

Shipping & Handling Rates for U.S. Customers:

  • USPS First Class Mail: $2.95 (Bubble Mailer Envelopes).
  • USPS Priority Mail: $7.50 on orders less than $100.
  • USPS Priority Mail: Free on orders over $100.
  • USPS Express Mail: $32.50

WE SHIP INTERNATIONALLY

Overseas Shipping:

  • USPS Priority Mail International Flat Rate: $34.95 USD (5-25 business days from the day we ship.)
  • UPS Worldwide Expedited: $49.95 USD (2-5 business days from the day we ship)