Paul R Pettit on the DV Alto 8
Danielle Walker... Outstanding customer service!
"Mr. Espina,
Congratulations on your company’s 20th anniversary. Old-school personal customer service meets the computer age. Mouthpieces need to be compared and you make that EASY, three at a time. My repair guy recommended you, so I went online and heard Jay Metcalf compare five of your pieces from the dark HR*, the free-blowing DV, to the bright Super Jet. Dude can play. I also see that Tom Scott is now playing DVs on his alto and soprano, and Super Jet on tenor. Freakin’ Tom Scott!
I have played your HR*, DV, and Super Jet. It is amazing how different they all are. The HR* is perfect for a student upgrade or pros specializing in longhair. It has a dark controlled classical sound. I could have used this back in college. The DV is a hardbop Big Dog. It sounds like Cannonball with enough power to blow with the big band trumpet guys. The Super Jet is a heavy metal bebop cannon. When the guitar player turns it up to 11, the Super Jet will still cut like a laser. I prefer the DV 8 on alto.
The real reason for my letter is to give props to your Accounts Manager, Danielle Walker. After I submitted your “6 questions” online, Danielle promptly responded with a recommendation for my needs. When I called her, she continued to offer her valued opinions about your lineup. She made the whole process easy, and very personable. I wanted to try a few different lays of DV and Super Jet. Your 3-week return policy allows for the process. Easy. Amazing to do business from Georgia to California.
My VI tenor restoration will be done, 12 November. And my Berg 110/2 is not responsive and cannot compete with your lineup. So, I will again call Danielle to upgrade my tenor sound. Continued success."
Paul R Pettit
Fair Oaks, CA