JodyJazz Return Policy
For a full refund the mouthpiece must be returned to us within three weeks of the day that we ship it. That means you need to leave time for the mouthpiece to travel back to us within three weeks. In the event of a return you will be charged $8.50 for shipping, if you received free shipping. If you paid for expedited shipping we will refund the price of the mouthpiece only. When returning mouthpieces please ship using insured mail and ensure that all accessories and original paperwork are included.
If the returned mouthpiece is scratched, marked or defective in any way, you will be charged a 20% refurbishment and restocking fee. The returned mouthpiece will be thoroughly inspected by our quality team and if any scratches or blemishes are found, however small, the restocking fee will be charged. There are no exceptions to the restocking fee policy. So please be ultra-careful of the mouthpiece during the trial period. Gold and Silver-plated metal mouthpieces can scratch very easily, but so can hard rubber and polycarbonate. Metal ligatures will almost certainly cause scratches, as can many types of synthetic reed, so our advice is not to use either during the trial period. We think that it is a privilege to be able to have a free trial of a mouthpiece of this caliber and we expect that our customers will be extremely careful during the trial process.
JodyJazz Returns Address
1335 Lynah Ave., Suite 112
Savannah, GA 31408